Refund and Cancellation Policy

Overview

Effective Date: [01 March 2025]

We aim to provide exceptional service to all our customers. This policy outlines the terms for cancellations and refunds associated with our WhatsApp Business API solutions. By using our services, you agree to the terms stated below.

1. Cancellation Policy

You may cancel your subscription at any time by contacting our support team at support@marketzapp.com or Call +919538012000.

Monthly Subscriptions:

  • Cancellation requests must be submitted at least 7 days before the next billing cycle to avoid being charged for the upcoming month.
  • If you cancel within an active billing cycle, your service will remain active until the end of the paid period.

Annual Subscriptions:

  • Cancellation requests for annual plans will result in the termination of auto-renewal.
  • Services will remain active until the end of the paid subscription term.

2. Refund Policy

Eligibility for Refunds:

  • Refunds are only applicable if:
    1. You experience technical issues that our team cannot resolve within 14 days of reporting.
    2. A billing error occurred on our part.

Non-Refundable Cases:

  • Payments for completed billing cycles.
  • Setup fees or custom integration charges.
  • Refunds requested for unused time on subscriptions after the cancellation date.

3. Refund Process

To request a refund, please follow these steps:

  1. Submit a refund request by emailing support@marketzapp.com with details of your issue.
  2. Our team will review the request and respond within 5 business days.
  3. Approved refunds will be processed within 7-10 business days to the original payment method.

4. Changes to this Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the updated effective date.

Need help?

If you have any questions or concerns about this policy, please contact us:

Phone: +919538012000
Email: support@marketzapp.com